14 days, full refund
- Ask within 14 days of your first subscription payment and we refund it in full. No questions, no conditions.
- The same goes for an upgrade (for example Standard to Pro): ask within 14 days of paying for it.
- For a renewal, ask within 14 days of the renewal payment and we refund that renewal.
After 14 days
The current period is not refunded, but you can stop at any time: your subscription simply does not renew, there is no cancellation fee, and you keep access until the end of the period you paid for.
What this policy does not cover
- Hardware sold with Octopus POS (printers, tablets, cash drawers). It has its own warranty, written on your quote.
- Set-up or training already delivered, when it is a separate line on your quote.
How to ask
Write to contact@octopus-pos.com or send a WhatsApp message to +212 694-995225 with your business name and your invoice number. We confirm within 3 business days and refund the way you paid, within 14 days of that confirmation.
Your data after a refund
A full refund closes the account. You have 30 days to export your data from Octopus Manager or the POS; after that it is erased, as described on the data deletion page.