What you can ask
- Close your Octopus POS account and erase all of your business’s data from our servers.
- Erase only personal data about you — for example a demo request you sent, or your staff login at a shop.
How it works
- You send the form below, or write to contact@octopus-pos.com.
- Within 5 business days we reply to the account’s own email address to check the request really comes from you. We never erase anything on the strength of a form alone.
- We remind you to export anything you want to keep, from Octopus Manager or the POS.
- We erase the data from our servers within 30 days of your confirmation, and from our backups as they expire, within a further 30 days.
- We email you when it is done.
What we must keep
Invoices we issued to your business are kept for 10 years, because Moroccan accounting law requires it. Nothing else.
Data on your own devices
We cannot reach the copy kept on each POS in your shop. To erase it, sign out and uninstall the app on each Windows computer and tablet, and delete any backup copies you made.
If you are a shop’s customer
Your details (name, phone, loyalty points) were recorded by the shop, which decides what it keeps. Ask the shop first. If you cannot reach it, write to us: we will pass your request on and help the shop answer.